SUMMIT KICK-OFF + WELCOME @ 3:00PM
As we launch the event, we’ll start with a review of the AI and frontline landscape and Zenarate’s journey over the last few years supporting 200 Fortune 1000 customers.
Brian Tuite, Chief Executive Officer at Zenarate
IGNITE: PERFORMANCE
A forward-looking view of how personalized upskilling and a deeper understanding of what truly drives performance will change customer experience forever.
Rob Wright, Chief Product Officer at Zenarate
IGNITE: CUSTOMER EXPERIENCE
A healthy debate led by event participants about the pros and cons of modern AutoQA and how leaders can move beyond it to drive stronger customer experiences.
Participant Panel facilitated by Liz Powell, VP of Account Management at Zenarate
WELCOME DINNER @ 6:30PM
Join us for an optional welcome dinner at Rosa Mexicano restaurant across the street at the Dolphin Hotel.
BREAKFAST @ 8:00AM
Full breakfast will be served in The Vue meeting space on the top floor of the Swan Reserve hotel.
DAY 2 KICK-OFF
As we dive into day two, Holly will share how Zenarate is approaching what’s ahead for frontline teams across the industry and what that means for our customers at the center of it all.
Holly Kerns Gagnard, Chief Customer Officer at Zenarate
IGNITE: THE DATA
(AKA THE FUTURE OF PERFORMANCE + LLMS ACCORDING TO AN ASTROPHYSICIST)
An exploration of the underpinnings of modern AI technology and how LLMs are often not the best tool to understand what’s driving frontline performance and what to coach.
Mike McCourt, Co-Founder & CEO at Sturdy Statistics
IGNITE: PERSONALIZATION
(AKA CONNECTING THE DOTS ON LEARNING + PERFORMANCE)
Many enterprises agree on the goal of creating a Learning + Performance ecosystem but struggle with the practical steps to achieve it. This session walks through a fivestep journey to help leaders plan for the future.
Rob Wright, Chief Product Officer at Zenarate
IGNITE: AGENTS
(AKA LESSONS LEARNED FROM 100 AI AGENT DEPLOYMENTS)
Most AI agent pilots don’t fail—they quietly expose how unprepared enterprises really are for AI. After two years watching conversational AI succeed, stumble, and break in production, we’ll pull back the curtain on why.
Daniel Urban, Sr. Director of Product, AI Agents at Zenarate
AN IGNITE CASE STUDY
TTEC has been a serial innovator in simulation + frontline performance through the years. Hear the story of their amazing work tying Learning, Coaching + Performance in a united platform to drive 10% sales closure growth, 23% NPS improvement, and 100% compliance accuracy.
Julie Stone, Chief Learning Officer at TTEC
LUNCH @ 11:30AM
BREAKOUT SESSIONS
Discussions around practice, skill development, AI agent adoption, and coaching in the flow of work to drive real performance.
IGNITE: THE FRONTLINE
(AKA CREATING A UNIFIED PERFORMANCE PLATFORM STRATEGY)
A walkthrough of Zenarate’s Working as One white paper to help leaders tie together the event themes and build practical plans and takeaways to bring back to their teams.
Rob Wright, Chief Product Officer at Zenarate
EVENT WRAP-UP @ 3:30PM
Brian closes out the Summit with a look at what’s possible when vision meets execution and a charge to attendees to carry the momentum forward.
Brian Tuite, Chief Executive Office at Zenarate
RECEPTION + FIREWORKS @ 8:00PM
Reserved Terrace, Paris World Showcase
